All over Facebook the last couple days I have noticed a TON of people complaining that Amazon was rejecting their reviews as well as deleting their entire history of reviews! Today when I went to share my review for Solace of Water I received this message right after clicking the rating:
I have 3 things with this:
1.) I have never previously reviewed this product
2.) I have never previously received ANY communication from Amazon that any of my reviews didn’t meet their guidelines
3.) How is Amazon to know if I have a relationship to the product and/or seller and why use the term “may be perceived…”
After seeing this message I went to my profile page where I was able to see that my entire history of reviews has been removed as well.
Just seeing how many other people have talked about this in the last couple days has me pretty upset. I can only imagine how the authors feel! This is how I look at things too. We are required to share that we have received a free copy but not that we had to share a review. I can at least understand this. But look at it this way too: Say I walk into the library and pick a book I want to read, then go online once I’m done and share a review for it. Because I don’t own the copy I don’t need to share that I received it for free. Another scenario is that I go to a store and see a book I like so I buy it. When I finish reading it, I leave a review for it. Now the final scenario is that I go to a publishers page willing to give out copies of a book hoping for reviews. I pick out the book I want, and when I’m done reading I write the review. What’s the common denominator here? I picked the book I want! Regardless of how I got the book, whether borrowing, buying, or receiving, I chose the book because it was one I wanted.
Another argument I’ve heard is that Amazon doesn’t like reviews if you haven’t purchased the items directly from them. To this I would add, what difference does it make if you buy the same exact item at walmart or Amazon if you are reviewing the PRODUCT. A review will not cross-post to different sites. They are not connected. If you enjoyed a product you should be able to share that anywhere regardless of where you actually purchased (or received) that item from.
I’m curious to hear if anyone else has received any different messages than I have and/or had the same issues? Anyone receive a response directly from Amazon about it? I attempted to call Amazon tonight but was told by the person I spoke with that they could only write down my issue and forward it to a “more specialized team” to look into. I will try to keep this post updated as I can if I get any more information to share. I was told I should hear a response within 1 to 2 business days so hopefully I’ll get a response.
The advice I’m hearing/sharing is to call Amazon if this is happening to you and complain! Don’t be silent or they won’t see a reason to change! Reviews help authors and other sellers on not only Amazon but other sites as well!
A fellow reviewer shared this response she received from Amazon:
We have determined that you have violated our Community Guidelines. As a result, we have suppressed all of your reviews, and you will no longer be able to post community content on Amazon. This includes Customer Reviews.
Customer Reviews are meant to give customers unbiased product feedback from fellow shoppers. Because our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removed.
Your community privileges may have been revoked for one or more of the following reasons:
— Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.
— Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.
— You requested free or discounted products in exchange for reviews.
We made this decision after carefully considering your account. This decision is final, and your community privileges will not be reinstated.
To learn more about our policies, please review the following on Amazon.com:
— Community Guidelines (https://www.amazon.com/gp/help/customer/display.html…)
— Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html…)
— About Promotional Content (https://www.amazon.com/gp/help/customer/display.html…)
We cannot share any further information about this decision, and we may not reply to further emails about this issue.
I clicked on the links and I have to say I really don’t like how they worded some of their policies, and in truth their wording could (and should) be argued.